Return And Exchange
WHAT IS YOUR RETURN AND/OR EXCHANGE POLICY
We gladly accept returns for exchanges ONLY for qualifying products within 10 days from the delivery date with a Return tracking number . All products must be in sell-able condition and not damaged and or tampered with.
All returns for exchanges ONLY are subject to approval and must meet our Return Policy standards and guidelines. Customers are responsible for shipping and handling costs. It is recommended to send your item(s) back with a tracking number as we are not responsible for lost packages.
Send authorized returns to:
Attn: Returns Department
1705 Centinela Ave, Inglewood Ca.
The following hot styling tools come with a 1 year warranty against manufacturer defects. See Warranty Card that comes in the original packaging for details:
FINAL SALE PRODUCTS
The following products are FINAL SALE and cannot be returned or exchanged:
Brushes, lashes, wigs (for hygiene purposes) hair clips, gift cards, all hair care products and hair accessories.
ALL SALE items are final, our gift cards cannot be replaced if lost or stolen, but they never expire. They cannot be redeemed for cash unless required by law.
QUA HAIR® products purchased from other retailers are subject to the return policies of those retailers and will not be accepted by QUA HAIR®. Please reach out to the retailer you purchased the product from if you need to make a return.
You can email us at firstname.lastname@example.org. or call us at 1-310-673-1330 between the hours of 10:00 AM to 6:00 PM PST.